logistics
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
Once your order has been processed, you will receive a shipping confirmation email containing your tracking details.
Please note: During high-volume seasons or promotional periods, processing times may take slightly longer.
2. Shipping Methods & Delivery Time
We partner with trusted international logistics providers to ensure safe and timely delivery.
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States / Canada | 7–14 business days |
| Europe | 7–15 business days |
| Middle East | 8–16 business days |
| Southeast Asia | 5–10 business days |
| South America | 10–20 business days |
Note: Delivery times may vary due to customs clearance, local courier schedules, or unforeseen delays.
3. Shipping Fees
Free Shipping: Most orders qualify for free standard shipping.
Express Shipping: Additional fees may apply if you choose express service.
Any shipping fees (if applicable) will be clearly displayed during checkout before payment.
4. Tracking Your Order
Once your order has been shipped, you will receive an email or WhatsApp message containing a tracking link.
You can monitor your order status at any time via our website or the logistics provider’s tracking portal.
5. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by your country’s customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
We recommend checking your local customs regulations prior to placing an order.
6. Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the delivery date.
Provide your order number and supporting photos if applicable.
After verification, we will arrange a replacement or refund as appropriate.
7. Address Accuracy
Please ensure all shipping information is entered correctly.
We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
If you realize your shipping address is incorrect, contact us immediately before the order is shipped.